Smart Hub Internet Exchange
This Service Schedule is governed by the terms contained in the Master Service Agreement entered by and between Emirates Telecommunications Group Company PJSC (“Etisalat”) and (“Customer”) on (the “Agreement”).
This Service Schedule is governed by the terms contained in the Master Service Agreement entered by and between Emirates Telecommunications Group Company PJSC (“Etisalat”) and (“Customer”) on (the “Agreement”).
To allow customer to exchange and access the growth of internet networks by connecting to a single platform.
To allow customer to exchange and access the growth of internet networks by connecting to a single platform.
This is an Internet Exchange Point and, therefore, no transit is allowed, i.e. members should not pass traffic to SmartHub IX that is destined to networks that are not part of the members of SmartHub IX community/platform.
Internet Exchange service ensures packet routing is done in accordance with the technical standards for best effort set by the Internet Engineering Task Force (IETF).
SmartHub IX service is available in the following two port options:
The following sections draft the technical requirements for connecting a member to SmartHub IX. The term 'SmartHub IX ' is used in this document to mean either the network or the IX administration, depending on the context. The term 'member' in this document refers to the member or participant connecting their device to SmartHub IX.
The member shall at all times conform to the relevant standards as laid out in STD0001: Internet Official Protocol Standards (currently RFC 5000) and associated Internet STD documents.
It is recommended that GigE and higher speed interfaces be configured as auto negotiating.
SmartHub IX can only provide fibre-optic Ethernet interfaces with bandwidths of either 100Gbps or 1Gbps. No copper-based interfaces are currently available.
The fibre-optic Ethernet ports can either be 100GE-LR or GE-LX.
Applicable charges is subject to chosen port (1Gig, 10Gig or 100Gig), Monthly Recurring Charges (MRC) and One Time installation Charges (OTC) are applicable.
Patterns of BGP communities for the control of route Announcement to the members of the route server | |
Community | Action |
8960:8960 | Announcement of route to all peers (Open) |
8960:peer-asn | Announcement of route to peer-asn (Include) |
0:8960 | Block route announcement to all peers (Restrictive) |
0:peer-asn | Block route announcement to peer-asn (Exclude) |
When a path is advertised with the Communities 0:8960 8960:8359 8960:8447, the Route Server will advertise this route only to AS8359 and AS8447. If the Communities 8960:8960 0:8342 0:8732 are applied on a BGP path, the Route Server will advertise it to all the connected networks except AS8342 and AS8732. Note that the applied Communities are either Open +
Exclude, or Restrictive + Include.
IP Description | IP Address |
RS1 Peer interface IPv4 address | 185.1.15.8/24 |
RS2 Peer interface IPv4 address | 185.1.15.9/24 |
RS1 Peer interface IPv6 address | 2001:7f8:7a::8960:1 |
RS2 Peer interface IPv6 address | 2001:7f8:7a::8960:2 |
Route Server software suppresses the ASN of the Route Server so that it doesn’t appear in the AS-path. Due to this members may need to apply configuration on the client router as well due to this route server feature.
The BGP Enforce the First Autonomous System Path feature is used to configure a Border Gateway Protocol (BGP) routing process to discard updates received from an external BGP (eBGP) peers that do not list their autonomous system (AS) number as the first AS path segment in the AS_PATH attribute of the incoming route. This feature is enabled globally. The behaviour of this feature is enable by default in recent Cisco IOS and IOS-XR software releases.
This feature can be disable by using the command "no bgp enforce-first-as (IOS, IOS-XE) / bgp enforce-first-as disable (IOS-XR)" as the route server does not insert its own ASN into the AS_path of relayed prefix announcements. If the customer is using other platform and this feature is enabled by default then they will have to disable this feature to accept the routes received from the route server.
IOS Configuration IOS-XR Configuration Per Neighbour: |
BGP communities are simply values attached to a route that is sent to BGP peers. These values have special meanings to the peers and cause specific actions to be taken, depending upon the values assigned. Etisalat IXP route server uses the community based filtering for prefix advertisement control, routes may not send the community to eBGP neighbors, in that case community announcement must be enabled manually. By default community advertisement is disabling in Cisco IOS and IOS-XR, this can be enabled by using the following commands.
IOS Configuration IOS-XR Configuration |
11.1 Provisioning:
Escalation Stages | Staff Name | Designation | Contact Information | Time To Escalate |
Level – 1
| S A C Keerthisinghe
Ibrahim M. Kheir elsid
| Manager- Private Line Services (Carrier & Wholesale Services) 03:00 – 11:00 UTC, (Sun – Thu)
Manager- Private Line Services (Carrier & Wholesale Services) 03:00 – 11:00 UTC, (Sun – Thu) | Tel: +971 2 6184376 Mobile: +971 50 8112588 Fax: +971 2 677 2930 E-mail: mohislam@etisalat.ae
Tel: + 971 2 6184810 Mobile: +971 50 6115878 Fax: +971 2 6772930 E-mail: ielsid@etisalat.ae |
Immediate |
Level - 2 | Syed Sohail Qadri
| Director – Network Service Provisioning (Carrier & Wholesale Services) 03:00 – 11:00 UTC, (Sun – Thu) | Tel:: +971 2 6184553 Mobile: +971 50 8182664 Fax : +971 2 677 2930 E-mail: sqadri@etisalat.ae
|
4 hours
|
Level - 3
| Abdulraheem Aqeel
| Vice President – Operations & Service Delivery Management (Carrier & Wholesale Services) 03:00 – 11:00 UTC, (Sun – Thu) | Telephone: +971 2 6184328 Mobile: +971 50 4466131 Fax : +971 2 677 2930 E-mail: abalzarouni@etisalat.ae
|
8 hours |
11.2 After Sales Support:
Escalation Stages | Staff Name | Designation | Contact Information | Time to Escalate |
Level -1 | IPNOC (24X7) 00971-6-7037278 | Duty Staff 24 Hrs, 365 days | Phone No: 00971-6-7037278 E-mail: noc@emix.net.ae | Immediate |
Level - 2 | Mr. Fayyaz UlHaq (1st escalation) | supervisor | Tel: +971 6 7037375 |
|
|
|
| Mobile : +971 50 6340887 | 6 Hours |
|
|
| Fax: +971 2 6772930 |
|
|
|
| E-mail: fulhaq@etisalat.ae |
|
Level -3 | Mr. Abdul Aziz Al Hosany | Sr. Manager | Tel : +971 6 7037375 |
|
| (2nd Escalation) |
| Mobile : +971 50 6340887 | 12 Hours |
|
|
| E-mail: abdulhosany@etisalat.ae |
|
Level -4 | Ahmed Al Zaabi | Sr. Director | Telephone: +971 6 7037372 |
|
| (3rd Escalation) |
| Mobile : +971 50 8118869 | 24 Hours |
|
|
| E-mail: ahmalzaabi@etisalat.ae |
|
Capitalized words and phrases used in this Schedule, but not otherwise defined below shall have the meaning given to them in the Agreement.
Border Gateway Protocol (BGP) means the inter-Autonomous System routing protocol.
Circuit means a point-to-point transmission channel provided by Etisalat for Customer’s use for the conveyance of establishing the connectivity (Etisalat Demarcation Points).
Cross-Connect refers to cross-connects between two systems or Customer equipment and SmartHub IX equipment’s, which are provisioned within a single premise of the data Centre by using fibre or UTP cables.
Autonomous System Number Member interested in connecting to SmartHub IX to have its own ASN registered in the RIPE or other relevant public routing registry.
Internet Authorities means Roseaux IP Europeans (RIPE) from Europe, American Registry for Internet Numbers (ARIN) for the U.S. or Asia Pacific Network Information Centre (APNIC) for Asia. Africa Network Information Centre (AfriNIC) and Latin America and Caribbean Network Information Centre (LACNIC)
Service Packages means various types of service options offered by Etisalat to its customers.
Single-Homed means a host that is physically connected to one data link that is on the same network.
Multi-Homed means a host that is physically connected via multiple data links.
Service Level Agreement (SLA) means Etisalat offered guaranteed values for service offered through its network.
Committed Service means a service where customer agrees to utilize the assigned port speed.
Network Operation Center Etisalat managed and operated network operations center to monitor and report performance of the network.
Service Order Form means an order form capturing details of service type, charges (MRC & OTC) agreed by the customer for selected service sourced from Etisalat.