Smart Hub Internet Exchange

This Service Schedule is governed by the terms contained in the Master Service Agreement entered by and between Emirates Telecommunications Group Company PJSC (“Etisalat”) and  (“Customer”) on (the “Agreement”).

1.0 Scope of Work

To allow customer to exchange and access the growth of internet networks by connecting to a single platform.

2.0 Service Description

To allow customer to exchange and access the growth of internet networks by connecting to a single platform.

This is an Internet Exchange Point and, therefore, no transit is allowed, i.e. members should not pass traffic to SmartHub IX that is destined to networks that are not part of the members of SmartHub IX community/platform. 

Internet Exchange service ensures packet routing is done in accordance with the technical standards for best effort set by the Internet Engineering Task Force (IETF). 

3.0 Service Specifications

SmartHub IX service is available in the following two port options:

  • Gigabit: Ethernet: 1 Gbps
  • Gigabit: Ethernet: 10 Gbps
  • Gigabit: Ethernet: 100 Gbps


  • 3.1 Routing
    It is recommended that peers maintain consistent route announcements across all peering sessions.
    The exchange of routes via SmartHub IX shall only be via BGP-4. AS numbers used in BGP-4 sessions across SmartHub IX shall not be from ranges reserved for private use. The only exception to this is when a BGP speaker is collecting routing information for analysis and not for immediate routing decisions. In this case, the BGP speaker may use a private AS number but shall not advertise any routes. SmartHub IX members are encouraged to aggregate their routes.
    Members must not abuse peering relationships by doing any of the following non-exhaustive list,
    pointing defaults and resetting next hop or selling, bartering, trading or giving either routes or next hop to third parties (SmartHub IX non-members) and leaking routes to third parties (SmartHub IX non-members).
    • Traffic on member interfaces connected to SmartHub IX shall only be forwarded to a SmartHub IX member when permission has been given by the receiving member either by:
    • Advertising a route across Smart-Hub IX, or
    • Explicitly in writing.
    • Members should actively cooperate to resolve security incidents, denial of service attacks and other operational problems.
  • 3.2 Subnets
    • Internet traffic using IPv4/IPv6 is available.
    • For customers a /30 or /31 subnet of IPV4 /126 of IPv6 is allocated for the WAN IP by the Etisalat.
  • 3.3 Service Monitoring
    Etisalat monitors the IX platform 24 hours per day, seven days per week. Any outages detected will be notified to IX customers by Etisalat Network Operations Center (NOC).
  • 3.4 Service Packages
    Etisalat provides various service options/packages for customer to choose from.
  • 3.5 Service Order Form (SOF)
    A preliminary form singed by the customer for soliciting SmartHub Internet Exchange service at agreed charges. The SOF contains few conditions of service which is agreed in lieu of formal agreement between both parties, the SOF will become part of agreement upon finalization of the same.
4.0 Technical Requirements

The following sections draft the technical requirements for connecting a member to SmartHub IX. The term 'SmartHub IX ' is used in this document to mean either the network or the IX administration, depending on the context. The term 'member' in this document refers to the member or participant connecting their device to SmartHub IX.

5.0 Internet Standard

The member shall at all times conform to the relevant standards as laid out in STD0001: Internet Official Protocol Standards (currently RFC 5000) and associated Internet STD documents.

6.0 Physical Layers

It is recommended that GigE and higher speed interfaces be configured as auto negotiating.

SmartHub IX can only provide fibre-optic Ethernet interfaces with bandwidths of either 100Gbps or 1Gbps. No copper-based interfaces are currently available.

The fibre-optic Ethernet ports can either be 100GE-LR or GE-LX.

  • Frames forwarded to Etisalat ports shall have one of the following ether types:
    • a) 0x0800 - IPv4
    • b) 0x0806 - ARP
    • c) 0x86dd - IPv6
  • Frames forwarded to a member interface on SmartHub IX shall all have the same source MAC address.
  • Frames forwarded to SmartHub IX ports shall not be addressed to a multicast or broadcast MAC destination address, except for:
    • a) Broadcast ARP packets
    • b) Multicast IPv6 Neighbor Discovery (ND) packets
    • c) Traffic for link-local protocols shall not be forwarded to SmartHub IX ports except for the following:
  • ARP, except for proxy ARP
  • IPv6 ND 5.5. These prohibited link-local protocols include, but are not limited to, the following list: 5.5.1. IRDP 5.5.2. ICMP redirects 5.5.3. IEEE802 Spanning Tree 5.5.4. Vendor proprietary discovery protocols (e.g. CDP) 5.5.5. Interior routing protocol broad/multicasts (e.g. OSPF, IS-IS, IGRP, EIGRP) 5.5.6. BOOTP/DHCP 5.5.7. PIM-SM 5.5.8. PIM-DM 5.5.9
  • DVMRP ARP traffic shall not exceed 20 packets per second, per port/VLAN
  • The standard Ethernet MTU size is 1554
  • To cover speeds between 1Gbps and 10Gbps, multiples of 1GigE can be configured for link aggregation
  • To cover speeds between 10Gbps and 100Gbps, multiples of 10GigE can be configured for link aggregation
  • For public peering, members must use IP addresses and netmasks assigned to them by SmartHub IX for peering
  • IPv6 addresses (link and global scope) shall be explicitly configured and not auto-configured
  • IPv6 site-local addresses shall not be used
  • IP packets addressed to SmartHub IX directed broadcast address will not be automatically forwarded to SmartHub IX ports
  • The standard IP MTU size is 1500
7.0 Additional Terms and Conditions

Applicable charges is subject to chosen port (1Gig, 10Gig or 100Gig), Monthly Recurring Charges (MRC) and One Time installation Charges (OTC) are applicable.

8.0 Customer peering with Smart Hub route server

Patterns of BGP communities for the control of route

Announcement to the members of the route server




Announcement of route to all peers (Open)


Announcement of route to peer-asn (Include)


Block route announcement to all peers (Restrictive)


Block route announcement to peer-asn (Exclude)


When a path is advertised with the Communities 0:8960 8960:8359 8960:8447, the Route Server will advertise this route only to AS8359 and AS8447. If the Communities 8960:8960 0:8342 0:8732 are applied on a BGP path, the Route Server will advertise it to all the connected networks except AS8342 and AS8732. Note that the applied Communities are either Open +

Exclude, or Restrictive + Include.


IP Description

IP Address

RS1 Peer interface IPv4 address

RS2 Peer interface IPv4 address

RS1 Peer interface IPv6 address


RS2 Peer interface IPv6 address


9.0 BGP Enforce the First Autonomous System Path

Route Server software suppresses the ASN of the Route Server so that it doesn’t appear in the AS-path. Due to this members may need to apply configuration on the client router as well due to this route server feature.

The BGP Enforce the First Autonomous System Path feature is used to configure a Border Gateway Protocol (BGP) routing process to discard updates received from an external BGP (eBGP) peers that do not list their autonomous system (AS) number as the first AS path segment in the AS_PATH attribute of the incoming route. This feature is enabled globally. The behaviour of this feature is enable by default in recent Cisco IOS and IOS-XR software releases.

This feature can be disable by using the command "no bgp enforce-first-as (IOS, IOS-XE) / bgp enforce-first-as disable (IOS-XR)" as the route server does not insert its own ASN into the AS_path of relayed prefix announcements. If the customer is using other platform and this feature is enabled by default then they will have to disable this feature to accept the routes received from the route server.


IOS Configuration
router bgp ASN
no bgp enforce-first-as

IOS-XR Configuration
router bgp ASN
bgp enforce-first-as disable

Per Neighbour:
router bgp ASN
enforce-first-as disable
neighbor 185.1.15.X
use neighbor-group

10.0 BGP Community advertisement

BGP communities are simply values attached to a route that is sent to BGP peers. These values have special meanings to the peers and cause specific actions to be taken, depending upon the values assigned. Etisalat IXP route server uses the community based filtering for prefix advertisement control, routes may not send the community to eBGP neighbors, in that case community announcement must be enabled manually.  By default community advertisement is disabling in Cisco IOS and IOS-XR, this can be enabled by using the following commands.


IOS Configuration
router bgp ASN
address-family ipv4 unicast
neighbor x.x.x.x send-community

IOS-XR Configuration
router bgp ASN
neighbor x.x.x.x
address-family ipv4 unicast

11.0 Annex I: Escalation Matrix (Technical, Commercial; Sales & Product)

11.1 Provisioning:

Escalation Stages

Staff Name


Contact Information

Time To Escalate

Level – 1


S A C Keerthisinghe





Ibrahim M.  Kheir elsid


Manager- Private Line Services

(Carrier & Wholesale Services) 03:00 – 11:00 UTC, (Sun – Thu)



Manager- Private Line Services

(Carrier & Wholesale Services) 03:00 – 11:00 UTC, (Sun – Thu)

Tel:      +971 2 6184376

Mobile: +971 50 8112588

Fax:      +971 2 677 2930



Tel:       + 971 2 6184810

Mobile: +971 50 6115878

Fax:       +971 2 6772930







Level - 2

Syed Sohail Qadri



Director – Network Service Provisioning

(Carrier & Wholesale Services)

03:00 – 11:00 UTC, (Sun – Thu)

Tel:: +971 2 6184553

Mobile: +971 50 8182664

Fax : +971 2 677 2930





4 hours


Level - 3


Abdulraheem Aqeel



Vice President – Operations & Service Delivery Management

(Carrier & Wholesale Services)

03:00 – 11:00 UTC, (Sun – Thu)

Telephone: +971 2 6184328

Mobile: +971 50 4466131

Fax : +971 2 677 2930





8 hours


11.2 After Sales Support:

Escalation Stages

Staff Name


Contact Information

Time to Escalate

Level -1

IPNOC (24X7)                                 00971-6-7037278

Duty Staff 24 Hrs, 365 days

Phone No: 00971-6-7037278 E-mail:


Level - 2

Mr. Fayyaz UlHaq                          (1st escalation)


Tel: +971 6 7037375





Mobile : +971 50 6340887

6 Hours




Fax: +971 2 6772930







Level -3

Mr. Abdul Aziz Al Hosany

Sr. Manager

Tel : +971 6 7037375



(2nd Escalation)


Mobile : +971 50 6340887

12 Hours






Level -4

Ahmed Al Zaabi

Sr. Director

Telephone: +971 6 7037372



(3rd Escalation)


Mobile : +971 50 8118869

24 Hours






12.0 Annex II: Definitions

Capitalized words and phrases used in this Schedule, but not otherwise defined below shall have the meaning given to them in the Agreement.

Border Gateway Protocol (BGP) means the inter-Autonomous System routing protocol.

Circuit means a point-to-point transmission channel provided by Etisalat for Customer’s use for the conveyance of establishing the connectivity (Etisalat Demarcation Points).

Cross-Connect refers to cross-connects between two systems or Customer equipment and SmartHub IX equipment’s, which are provisioned within a single premise of the data Centre by using fibre or UTP cables.

Autonomous System Number Member interested in connecting to SmartHub IX to have its own ASN registered in the RIPE or other relevant public routing registry.

Internet Authorities means Roseaux IP Europeans (RIPE) from Europe, American Registry for Internet Numbers (ARIN) for the U.S. or Asia Pacific Network Information Centre (APNIC) for Asia. Africa Network Information Centre (AfriNIC) and Latin America and Caribbean Network Information Centre (LACNIC)

Service Packages means various types of service options offered by Etisalat to its customers.

Single-Homed means a host that is physically connected to one data link that is on the same network.

Multi-Homed means a host that is physically connected via multiple data links.

Service Level Agreement (SLA) means Etisalat offered guaranteed values for service offered through its network.

Committed Service means a service where customer agrees to utilize the assigned port speed.

Network Operation Center Etisalat managed and operated network operations center to monitor and report performance of the network.

Service Order Form means an order form capturing details of service type, charges (MRC & OTC) agreed by the customer for selected service sourced from Etisalat.